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National  Wait Times For Information Technology Helpdesk

99% of IT issues can be fixed remotely saving thousands of dallors and cost of hiring more IT techs to be at every location.

 

The average wait time for IT helpdesk tickets can vary significantly, but a common benchmark is within 4-8 hours for medium to large organizations. Some companies aim for even faster response times, like under 2 hours. Other metrics, like first response time (acknowledging the ticket) and resolution time, are also important and can be much shorter, often within minutes or hours. 

 
Here's a more detailed breakdown:

Response Time:

Many helpdesks aim for a first response time within a few minutes to acknowledge the ticket. A typical wait time for a response in medium-large organizations can be 4-8 hours. Some aim for under 2 hours, and AI-powered solutions can further reduce this. 
 
Resolution Time:
The time it takes to fully resolve a ticket can vary greatly depending on the complexity of the issue. Some issues may be resolved quickly, while others may take hours or even days. 
 
Factors Influencing Wait Time:

Several factors can influence wait times, including the size of the organization, the complexity of the issue, the number of support tickets, and the availability of resources.  One comman factor is that we have one IT employee of which also does all of the IT infrastructure, voip phoe network routing, all network issues, all computer setups and computer issues. Please don't mind me adding the one and only IT employee also covers all maintenance and repairs for Roci.